Contacting John R. Grout

Voice: (706) 238-7877
Fax: (706) 238-7854
Email: jgrout@campbell.berry.edu
Mail: Campbell School of Business, Berry College, Mt. Berry, Georgia 30149-5024

Mistake-Proofing Publications and Manuscripts:

• "Mistake-Proofing Production." Production and Inventory Management Journal Vol. 38 (1997), No.3, pp. 33-37.
• "Failsafing and Measurement Control Charts" with Brian T. Downs. Quality Management Journal. Vol. 5 (1998), No. 2, pp. 67-75.
• "Mistake-Proofing: Process Improvement Through Innovative Inspection Techniques." The Quality Yearbook, Woods, J. and Cortada, J. Eds. McGraw-Hill, (1998).
• "A Tutorial on Mistake-Proofing." The Quality Yearbook, Woods, J. and Cortada, J. Eds. McGraw-Hill, (1999).
• "An Economic Analysis of Inspection Costs for Mistake-Proofing Binomial Attributes" with Brian T. Downs. Journal of Quality Technology Vol. 31 (1999), No. 4, 417-426.
• "The Human Side of Mistake-Proofing." with Douglas M. Stewart Production and Operations Management Vol.10 (2001) No. 4, pp. 440-459.
• "Mistake-Proofing Your System." transcript of Workshop on Best Practices fro Reducing Transfusion Errors, Food and Drug Administration and the Agency for Healthcare Research and Quality, Bethesda, Maryland. Feb. 14, (2002) pp. 162-177.
• "Probabilistic Risk Assessment." with David Marx transcript of Workshop on Best Practices for Reducing Transfusion Errors, Food and Drug Administration and the Agency for Healthcare Research and Quality, Bethesda, Maryland. Feb. 14, (2002) pp. 177-194.

Mistake-proofing Presentations:

• "Poka-Yoke, Failsafing and Zero Quality Control" American Society for Quality Control Tutorial, Dallas Section -1402, October 1994.
• "Towards Achieving Zero-Defect Quality: Mistake-Proofing." Texas Quality Expo, American Society for Quality Control, Dallas Section -1402, October 31, 1995.
• "A Review of Mistake-proofing Theory and Practice" with Douglas M. Stewart. Proceedings, Decision Sciences Institute National Meeting, Orlando, FL. November, 1996.
• "Using Poka-Yoke with Other Quality Tools" Mistake-Proofing Forum, Productivity Inc. & John Deere, Moline Illinois, August 6, 1997.
• "Managing Variance, Mistakes, and Complexity in Health Care." Decision Sciences Institute National Meeting, San Diego, CA. November, 1997.
• "Tools for Designing Mistake-proofing Devices" Mistake-Proofing Forum, Productivity Inc., Oshkosh, Wisconsin, August 13, 1998.
• "Mistake-Proofing" University of Southern Indiana, Extended Services, Evansville, Indiana, October 19, 1998.
• "Mistake-Proofing Using Fault Tree Analysis." Decision Sciences Institute National Meeting, Las Vegas, NV. November 23, 1998.
• "Event Severity and Action Decisions in Medical Event Reporting Systems." with Harold S. Kaplan, M.D., James B. Battles, Ph.D., S. Quay Mercer, MT(ASCP)*, Robert H.M. Gelissen, and Frank Iepema, Production and Operations Management Society National Meeting, Charleston, SC. March 23, 1999.
• "Mistake-Proofing and Process Management" Georgia Association of Collegiate Registrars and Admissions Officers (GACRAO), Augusta, Georgia, July 26, 1999.
• "The Mistake-Proofing Implementation Tool Box" Mistake-Proofing Forum, Productivity Inc., Hampton, Virginia, August 18, 1999.
• "The Human Side of Mistake-Proofing" with Douglas M. Stewart. Decision Sciences Institute National Meeting, New Orleans, LA. November, 1999.
• "Defining & managing Eroor Reduction in the Blood Transfusion Process" INFORMS National Meeting, Philadelphia, PA. November 7, 1999.
• "Mistake-Proofing" American Society for Quality Control, Hampton Roads Section, Hampton, Virginia, April 19, 2000.
• "Mistake-Proofing: Reducing Human Error in Manufacturing and Medicine" Rome Rotary Presentation, Rome, GA. August 31, 2000.
• "Mistake-Proofing: Reducing Human Error in Manufacturing and Medicine" David C. Garrett Jr. Research Presentation, Berry College, October 13, 2000.
• "Mistake-Proofing Services and Administrative Processes" Mistake-Proofing Forum, Productivity Inc., Des Moines, Iowa, November 2, 2000.
• "Avoiding Mistake-proofing Mistakes" Production and Operations Management Society National Meeting, Orlando, FL. April 1, 2001.
• "Mistakeproofing: Engineering Benign Process Failures" 4to Congreso Internacional Ingenieria Industrial & de Sistemas, Chihuahua, Chih. Mexico. April 6, 2001.
• "Mistake-proofing a Process" Secrets of Perfomance Improvement Conference, Systems Improvements Inc. Galveston, Texas. June 14, 2001.
• "Process mapping to identify risks and hazards" United States/United Kingdom Patient Safety Research Workshop, Reykjavik, Iceland. September 8-10, 2002.
• "Benign Failure Design" Medical College of Georgia(videotaped) September 24, 2002; and the Partnership Symposium 2002: Smart Design for Patient Safety in Washington D.C. October 15, 2002.

Consulting Activities:

• Intellifile (Lomas)
• Alcatel Network Systems
• Bethlehem Steel Corporation (Burns Harbor Division)
• General Electric Aircraft Engines
• Quality Metalcraft
• Edge Interactive
• Rapid Design Services
• Lockheed Martin Aeronautical Systems
• Hamilton Sundstrand Aerospace
• Lockheed Martin Control Systems
• Ortho-Clinical Diagnostics (Johnson & Johnson)
• Universal Instruments
• BAE Systems (Binghamton NY & Santa Monica CA)
• Vistikon (Johnson & Johnson)
• Norfolk Naval Shipyard

Popular Press Quotations:

• "Make No Mistake." Entrepreneur, (October, 1996) 86-89,
• Manufacturing and the Internet. Norcross, GA: Engineering & Management Press, 1996.
• "SPC vs. ZQC" Productivity, (February 1997): 1-4.
• "Microsoft, HP Use Poka-Yoke to Squash Software Bugs." Productivity (July/August, 1997)
• "Poka-yoke designs make assemblies mistake-proof" Machine Design Magazine, (March 10, 1998).
• "Mistake-proof production" Quality Management, (November 10, 1998).
• "WEBsights" Quality Digest, (August, 2000): 10.
• "Poka-Yoke: Developing methods to prevent errors from occuring" The Perfect Customer Service Newletter, (in 2 parts) July & August 2000.